Letter From The CEO

Dear Shopper:

Home electronics and home entertainment systems are more affordable and pack more punch for the price than ever before. But what that means is that there are many more retailers online trying to compete for you as a customer, and that makes it hard to differentiate between different retailers offering items like flat screen TVs and audio systems for similar prices. Finding cheap electronics online is easy; finding a retailer that offers you a great price, customer service and installation help is difficult. At iElectronics.com, we offer all of these things:

• Shopping help from product experts: Even the most sophisticated shopper can wind up purchasing the wrong products without help from product experts. When you're installing a home theater system you might end up with a less satisfactory system while paying more money. Regardless of the website you choose for shopping, it should provide expert product assistance through email, phone conversations, and live chat.
• Installation assistance: Many consumer electronics and small appliances just plug into an electrical outlet and work immediately, but today's home entertainment systems, TVs and audio components are not set up that easily. The best online consumer electronics merchants provide installation assistance and installation services to make sure you're getting the most out of the products you buy and don't have any installation headaches.
• Customer service and technical support: Today's consumer electronics are more reliable than ever before, but malfunctions will inevitably occur. Wise shoppers should choose to buy from stores that provide full manufacturer warranties and after-sale customer support. Some of the biggest bargains you'll find with electronics online come from "gray market" goods, which do not have warranties in the US. At iElectronics.com we offer full manufacturer warranties on all of our products.
• Same-day delivery: If you happen to live in the St. Louis area, same-day delivery is available for many of our products. Why wait when you can get your products the same day?
• Returns and refunds: Because consumer electronics change so often, it is important to buy from an online retailer with return and refund privileges.

This letter was not meant to raise unwarranted concerns about buying consumer electronics products. Instead, it was to give you perspective on what to look for and consider besides price when shopping for consumer electronics online. While price is important, sometimes you must look past that to purchase from an online retailer that best suits your needs, making the process run more smoothly and helping you to spend less in the long run. I hope you strongly consider purchasing through iElectronics.com, and take advantage of our experience, support, and installation expertise.
Sincerely,

John Mancini, CEO
ielectronics.com